Communications Skills for the Self-Employed
How Contract or Freelance Professionals Can Communicate Effectively
May 12, 2009
Self-employed professionals are the sole representatives of their business. Everything they do has an impact on their public reputation. Because of this, well-developed communications skills are essential for every self-employed professional.
Write Effective Emails
More than just a preference for the self-employed professional, writing effective emails can make an important difference in the perception of the business and of the person behind it. An email filled with spelling mistakes and grammatical errors can make one appear careless or unprofessional. Take care with every letter, note or email – no matter how short – to ensure the spelling is accurate and the grammar is sound. It can make the difference between impressing a client and losing a client.
Use Proper Tone in Writing
Using proper tone in business writing is crucial. The tone of an email or letter is another important facet to professional communication. Each self-employed professional's client has their own unique style and relationship and it is up to the professional to gauge the proper tone for each communication. The key is to remain professional at all times and avoid things such as gossip, overly personal information or tangents. When unsure of the proper tone to use, erring on the more formal side is a safer bet than being too casual.
Reply to Phone and Email Messages Promptly
Replying to voicemails and emails in a reasonable timeframe shows clients and suppliers that their messages are important and valued. Even if there is insufficient time at the moment to fully respond, sending a quick email or making a phone call to let the client or supplier know that their message was received will go a long way in improving business communications for the self-employed professional.
Have Active Conversations With Clients
Active conversations are an important communications skill. Self-employed professionals are independent, innovative people. With all the work they do to maintain their business, it can be easy to becoming distracted thinking of the next project or idea. However, when speaking with clients in person or over the phone, focus on the conversation. Acknowledge what the client is saying and ask clarifying questions. Avoid doodling, reading, jotting down unrelated notes or other distracting tasks. Resist interrupting. Most importantly, if the client is offering a critique of your work, receive it maturely and professionally.
Well-developed communication skills such as writing effective emails, using proper tone in business writing and having active conversations, are vital to the success of the self-employed professional. Self-employed professionals have a responsibility to carry themselves professionally at all times in order to accurately portray themselves and their business.
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